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Service Considerations

Service Considerations

At Ride-Away, we believe in getting you back on the road safely and as quickly as possible.  It is our main goal, which is why our vehicle service offerings are unmatched throughout the vehicle modification industry.  The service you receive after you purchase your vehicle is just as important, if not more important, than the service you receive before you purchase your vehicle.

24-Hour Emergency Roadside Assistance

Our on-call service technicians are available at the Norwalk, CT Ride-Away location to make emergency repairs on your vehicle 24 hours a day, 365 days a year, to ensure that you are never stranded. Just contact us at 203.857.4857 and you will be connected with one of our Service Technicians. A service fee may apply.

Trained Service Technicians

All Ride-Away Service Technicians are certified in the mobility equipment that is sold, installed, and serviced. Additionally, all of Ride-Away's locations are QAP certified through the National Mobility Equipment Dealers Association (NMEDA), resulting in Ride-Away being held to the highest standards in the adaptive vehicle industry.

Longest Warranties in the Vehicle Modification Industry

Ride-Away is the only dealer to offer a 5 year/60,000 mile warranty on most new lowered floor conversions. We also offer a 3-year/36,000-mile warranty on all other Braun personal mobility products. At Ride-Away, we want to protect our customers and make sure that we offer the best options for them.

Ride-Away's Operational Maintenance Program

Ride-Away has implemented a multi-faceted operational maintenance schedule to assist you in maintaining optimum driving performance while also assessing critical component deterioration before it occurs. Our Service Technicians will provide you with a detailed maintenance form containing a written description of all work performed on your modified vehicle and a list of any items that may require future attention. Also, we will inform you of any upcoming maintenance and service you may need done to your adaptive vehicle in order to make sure your adaptive vehicle is in top condition.

VetsMobileOps Program

Ride-Away is very appreciative of all the sacrifices our men and women of our armed forces have made throughout history, which is why we have established the VetsMobileOps Program. This program provides free operational maintenance on adaptive equipment for any disabled veteran. Customers are immediately eligible if they have received automotive adaptive equipment funded by the Veterans Administration. Any disabled veteran can bring in his/her modified vehicle every six months for a free accessibility and maintenance check. Read more information about how Ride-Away works with veterans.