Ride-Away knows that the unexpected can happen at any minute, and it is our job to make sure that we are there to meet your needs as soon as you are ready to start looking at purchasing a modified vehicle. Contacting your Ride-Away Mobility Consultant from our Norwalk, CT location, and asking the right questions can help make your experience more enjoyable, as well as enhance your knowledge about modified vehicles. Here are some frequently asked questions individuals new to the vehicle modification industry often ask our Mobility Consultants.
Do you offer on-site repairs for modified vehicles?
Yes. Our Norwalk, CT location, as well as each of our 11 east coast locations, has its own repair facility on-site. Ride-Away's highly trained certified Service Technicians are available to fix any issues that you might be having with your modified vehicle.
Yes. At Ride-Away, we believe that people with disabilities should have access to travel options both at home and while traveling. We offer a complete line of accessible van rentals for your convenience including minivans, full-size and paratransit. Please see our adaptive vehicle rentals page for more information.
What if something happens to my adaptive vehicle in the middle of the night or on the weekend?
Ride-Away offers 24-hour roadside assistance - no matter what the problem may be. Our on-call Service Technicians are available at our Norwalk, CT location to make emergency repairs 24 hours a day, 365 days a year, to ensure that you (and your adaptive vehicle) are never stranded. Just call 203.857.4857 and someone will connect you with the on-call Service Technician. A service charge may apply.
I don't have the money to pay for the modified van upfront. Do you offer any payment plans?
Yes. Our Finance and Insurance department will work with you to arrange financing that fits your budget. With our 10-year financing options and competitive interest rates, we can make purchasing a modified van possible for just about anyone.
I don't know how long I'm going to need my handicap van for. Do you have a leasing program?
Ride-Away does in fact offer short-term, closed-end and easy-termination leases. Our Finance and Insurance department will help you decide what makes sense - and dollars - for you.
Since I am going to purchase a modified van, I will no longer need my current vehicle. What can I do with my current vehicle?
Trade it in for a modified van. Ride-Away accepts all trade-ins, no matter if the vehicle is modified or un-modified.
Can you convert my current vehicle into a handicap-accessible vehicle?
In most cases, it is not recommended to try and convert your current vehicle into one that is handicap-accessible (with a lift or ramp and lowered floor) because of all the safety and comfort factors that have to be taken into consideration. Most vehicles simply cannot be converted. It is easier, safer and less costly to trade in your current vehicle and purchase a modified vehicle because Ride-Away's trained Mobility Consultants at our Norwalk, CT location will work with you on getting the best vehicle for your needs.
What kind of selection of modified vehicles will I have available to me?
With over 350 modified vehicles in stock, we have the largest adaptive vehicle inventory in the industry. Our selection consists of minivans, full size conversion vans, and paratransit vehicles - giving you options like none other in the modified vehicle industry.
Can I test drive the modified vehicles?
Absolutely. Our "Try-Before-You-Buy" program means that we will ship any modified vehicle from any of our 11 east coast locations directly to our Norwalk, CT location so you can see the vehicle in person and drive it. You do not need to buy the vehicle "unseen" and you are under no obligation to buy the vehicle once you have seen and driven it. Please contact your local Ride-Away for further details.
What kind of warranties do you offer on your modified vans?
Ride-Away offers a 5-year/60,000-mile warranty on most new lowered floor conversions. This warranty is the longest warranty in the industry.
What kind of safety precautions does, and should, your staff have in the vehicle modification industry?
As the nation's premier provider of modified vehicles for people with disabilities, Ride-Away's high-quality vehicles, technical expertise and legendary customer care are equaled only by our commitment to safety. Ride-Away's standard operating procedure, since opening our doors in 1986 in Londonderry, NH, has always been to make sure our customers' safety comes first.
By adhering to Federal Motor Vehicle Safety Standards (FMVSS), becoming a Quality Assurance Program (QAP) facility and creating the Adaptive Driving Alliance (ADA), Ride-Away has shown its dedication to improving the quality of life for people with disabilities everyday. All of Ride-Away's locations are QAP certified through the National Mobility Equipment Dealers Association (NMEDA), resulting in Ride-Away being held to the highest standards in the industry.
What kind of training programs do your technicians go through in order to service modified vehicles?
The success of any great service company is how they take care of clients after the sale. At Ride-Away, we take pride in training our technicians to be the best in the modified vehicle industry. We invest thousands of dollars into our service departments to ensure that if there is a problem, it will be fixed correctly the first time, every time. All of our technicians are certified in every product line they are involved in and attend various training sessions throughout the year to keep current in the modified vehicle industry.
How do you determine which wheelchair accessible vehicle will be right for me?
At Ride-Away, we have a very detailed in-take process that ensures that we get to know our customers thoroughly - from measurements of your wheelchair to listening carefully and taking the time to learn about your specific needs. We will ask about your family, your activities, your work environment, your typical travel distances and other aspects of your life since all of these factors will determine the vehicle type, size and any modifications that might be necessary.
